Sales Policy

Welcome to SmartOpis! We are dedicated to providing high-quality eco-friendly bicycles while ensuring a seamless shopping experience. Please review our Sales Policy to understand the terms and conditions associated with purchasing from SmartOpis.

Order Processing

  • Order Confirmation: Upon placing an order, you will receive a confirmation email with your order details. If you notice any errors, please contact us immediately at info@smartopis.com.
  • Processing Time: Orders are typically processed within 1-3 business days. During peak seasons or promotions, processing times may be slightly longer.
  • Shipping Methods: We partner with trusted carriers to deliver your products safely. Delivery times vary based on your location, and tracking information will be provided once your order has been shipped.

Payment Terms

  • Accepted Payment Methods: We accept major credit cards, PayPal, and other secure payment options. All transactions are encrypted for your security.
  • Payment Completion: Orders will not be processed until full payment has been received.

Pricing and Taxes

  • Pricing: All prices listed on our website are in USD and subject to change without prior notice.
  • Sales Tax: Sales tax is calculated at checkout based on the shipping destination’s tax laws.

Shipping Policy

  • Domestic Shipping: We offer standard and expedited shipping options within the United States.
  • International Shipping: Currently, we do not ship internationally. Please check back for updates.
  • Free Shipping: Free shipping may be available for orders meeting specific criteria, as outlined on our website.

Warranty

We stand by the quality of our eco-friendly bicycles. All purchases include a 1-year limited warranty covering manufacturing defects. For full warranty details, please visit our Warranty Policy page.

Cancellations and Modifications

  • Order Changes: If you need to modify or cancel your order, please contact us at info@smartopis.com as soon as possible. Once an order has shipped, changes cannot be made.
  • Cancellation Fees: Cancellations made after processing may be subject to a restocking fee.

Customer Support

Our team is here to assist you with any inquiries related to your purchase:

  • Address: 702 Ursulines Ave, New Orleans, LA 70116, USA
  • Phone: (715) 358-2416
  • Email: info@smartopis.com

Thank you for choosing SmartOpis for your eco-friendly cycling needs. Your satisfaction is our priority!