Payment Policy – smartopics

At Smartopic, we aim to make your car purchasing experience as smooth and transparent as possible. Please review our Payment Policy to understand the available payment methods, deposit requirements, and conditions applied to all orders.

1. Accepted Payment Methods

We accept the following secure payment methods:

Bank Transfer (Wire Transfer)
- Customers can make direct payments to our official business bank account.
- Account details will be shared upon order confirmation.
- Please include your Order Number in the payment reference.
Cash Payment (at showroom)
- Available for customers who choose to complete the transaction in person.
- Valid photo identification is required for all in-person transactions.
Online Payment (coming soon)
- We are working on integrating secure online payment gateways for credit/debit cards and e-wallets.

2. Deposit Policy

For all vehicle purchases, a non-refundable deposit is required to reserve your order:

Standard models: 10% of the total car price
Customized or special-order vehicles: 20–30% of the total price depending on specifications

Note: Your order will only be processed once the deposit is successfully received.

3. Balance Payment

The remaining balance must be paid before vehicle delivery or handover.
Payment confirmation must be submitted at least 24 hours prior to delivery.
Failure to complete payment on time may result in delays or cancellation of your order (subject to forfeiture of deposit).

4. Invoice & Tax

All purchases will include a Value-Added Tax (VAT) invoice.
For corporate customers, please provide accurate company details for invoicing.
Registration, licensing, and insurance fees (if arranged through Smartopic) will be itemized separately.

5. Payment Security

Your financial safety is our priority. All payment information is handled with strict confidentiality. Bank transfers should only be made to the official Smartopic account as provided in your confirmation email or contract.

Beware of fraud: Smartopic will never request payment to a personal bank account. Always verify with our hotline or email before making a payment.

6. Order Cancellation and Refunds

Orders may be canceled within 24 hours of deposit payment. After this period, the deposit becomes non-refundable.
Refunds are only available under specific conditions (e.g., product unavailability, manufacturing issues).

If you have any questions regarding payment procedures, feel free to contact us: