Refund and Returns Policy

Welcome to SmartOpis! At SmartOpis, we prioritize customer satisfaction and transparency. This Refund and Returns Policy outlines how you can return or exchange our eco-friendly bicycles and what to expect during the process. Please review this policy carefully.

Eligibility for Returns

  • Return Window: Returns are accepted within 30 days of receiving your order.
  • Condition of Items: Products must be unused, in their original packaging, and include proof of purchase.
  • Non-Returnable Items: Customized bicycles, gift cards, and items that show signs of use are not eligible for return.

Steps to Initiate a Return

  1. Contact Us: Reach out to our team at info@smartopis.com with your order number and reason for the return.
  2. Approval Process: Once approved, you will receive instructions on how to proceed, including the return shipping address.
  3. Shipping Responsibility: Return shipping costs are the customer’s responsibility unless the return is due to a defect or mistake on our end.

Refund Policy

  • Inspection Process: Once your return is received, we will inspect the product to ensure it meets our return criteria.
  • Processing Time: Refunds are processed within 5-7 business days of receiving the returned item.
  • Refund Method: The refund will be issued to the original payment method.

Exchanges

We are happy to offer exchanges for eligible products:

  • Process: Contact info@smartopis.com to initiate an exchange. Please include your order number and the desired replacement item.
  • Availability: Exchanges are subject to product availability.

Damaged or Defective Items

If your bicycle arrives damaged or with a manufacturing defect:

  • Contact us immediately at info@smartopis.com with your order details and photos of the issue.
  • We will arrange for a replacement or refund at no additional cost to you.

Contact Information

If you have any questions about this Refund and Returns Policy, please don’t hesitate to contact us:

  • Address: 702 Ursulines Ave, New Orleans, LA 70116, USA
  • Phone: (715) 358-2416
  • Email: info@smartopis.com

Thank you for choosing SmartOpis. We are committed to providing you with exceptional service and quality eco-friendly bicycles!